Frequently Asked Questions
Here you'll find answers to the most frequently asked questions about reporting moving fraud, the process and your rights. Is your question not listed? Then contact us at info@signalerfraude.be
About the platform
What is Report Moving Fraud.com?
Report Moving Fraud.be is a secure platform where citizens can report fraud in the moving industry to the appropriate Belgian authorities. The platform cooperates with NSSO, SIOD, Economic Inspection and FPS Economy to tackle fraudulent companies.
Is this platform officially recognized by the government?
Although we are not an official government agency, we work closely with all relevant authorities. Our reports are forwarded directly to the appropriate authorities who have the legal power to take action.
Does it cost money to file a report?
No, use of this platform is completely free. We have no commercial purposes and do not accept payments from users.
Privacy and security
Can I file a report anonymously?
Yes, you can report completely anonymously by skipping the personal information section. However, contact information helps authorities follow up on your report.
What happens to my personal information?
Your data will only be used for anti-fraud purposes and will be processed according to GDPR legislation. They are only shared with relevant Belgian authorities and never used for commercial purposes.
Can the company find out that I reported them?
Your identity is protected under Belgian whistleblower law. Authorities are obliged to respect your privacy during their investigations.
Is my report secured during transmission?
Yes, all data is transmitted via SSL encryption and stored on secure servers in Belgium.
Legal Questions
Can I get into legal trouble by filing a report?
No, you are protected under whistleblower laws as long as you report in good faith. Filing knowingly false allegations, however, can have legal consequences.
What if my report turns out to be incorrect?
If you report suspected fraud in good faith, you are legally protected, even if the suspicion turns out to be unjustified. It is important to report only what you actually observed.
Can I get compensation for the fraud I experienced?
This platform helps in reporting to authorities. For civil lawsuits and compensation, seek legal advice from an attorney.
About the notification process
What happens after my report?
Your report will be forwarded to the relevant authorities within 24 hours. You will receive a confirmation with reference number. The authorities determine what follow-up steps to take.
How long does it take for action to be taken?
This depends on the seriousness of the report and the available capacity of the authorities. Complex fraud cases can take months to investigate.
Will I get updates on my report?
If you consent to this when you submit, we may send you optional updates on progress. Authorities decide what information to share.
Can I report multiple companies in one report?
It is better to file a separate report for each company so that authorities can handle each case individually.
Evidence
What documents do I need for a notification?
Gather as much as possible: contracts, invoices, emails, photos of damage and company contact information. Any information can be useful, but a report is also possible with limited information.
What if I don't have a written agreement?
You can also report without a written agreement. Describe what was verbally agreed upon and what actually happened.
Can I upload pictures of employees?
No, do not upload photos of individuals due to privacy reasons. Focus on vehicles, damage and documents.
Urgent situations
What should I do if my property is directly threatened or held hostage?
Call 101 (police) immediately. This platform is for retrospective reporting of fraud, not emergencies.
The company refuses to return my stuff. What now?
This is hostage-taking and possibly intentional extortion. Call 101 for immediate assistance and then file a report through our platform.
Table of contents
Are you facing relocation fraud?
Don't wait for the damage to worsen. Every day counts when you are a victim of fraud. Start a secure report now and get immediate help from the authorities.