Do you know your rights as a Belgian consumer?

📖 Legal protection

Right of reflection

• 14-day right of withdrawal in remote sales
• Exception: not for urgent moves
• Conditions: contract must clearly state this

Right to accurate information

• For the contract: all costs, terms and risks
• During: updates on timing and problems
• After: invoice with clear cost summary

Protection against deception

• Forbidden: false promises about prices or service
• Prohibited: hiding important information
• Right to damages for deception

💳 Money and payments

Advance rules

• Maximum 30% of the total price in advance
• Rest upon delivery or within 30 days
• Credit card: extra protection via chargeback

In case of problems with payment

• Dispute: suspend payment until resolution
• Fraud: contact your bank immediately
• Proof: document all payments

Damages

• Material damage: repair or replacement costs
• Intangible damage: stress, inconvenience, loss of time
• Statutory interest on overdue payments

⚖️ Where to go.

European Consumer Center (ECC).

• Free advice in disputes
• Phone: 02 542 33 46
• E-mail: info@eccbelgium.be
• Website: eccbelgium.be

Consumer Disputes Committee

• Cheap solution without court
• Cost: €25 for consumers
• Website: belmed.be

Justice of the Peace

• For disputes up to €5,000
• Costs: limited (court fees)
• Advantage: fast procedure

Lawyer or legal aid

• Pro bono: free for low-income earners
• Legal expenses insurance: check your policy
• Consultation: initial advice often free of charge