{"id":491,"date":"2025-10-23T09:59:36","date_gmt":"2025-10-23T07:59:36","guid":{"rendered":"https:\/\/verhuisfraude.instawp.co\/?page_id=491"},"modified":"2025-10-23T12:36:31","modified_gmt":"2025-10-23T10:36:31","slug":"your-rights","status":"publish","type":"page","link":"https:\/\/verhuisfraude.mailbox-marketing11.be\/en\/informatie-preventie\/uw-rechten\/","title":{"rendered":"Your rights"},"content":{"rendered":"<h2 class=\"wp-block-heading\">Do you know your rights as a Belgian consumer?<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">\ud83d\udcd6 Legal protection<\/h3>\n\n\n\n<h4 class=\"wp-block-heading\">Right of reflection<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>14-day right of withdrawal in remote sales<\/li>\n\n\n\n<li>Exception: not for urgent moves<\/li>\n\n\n\n<li>Conditions: contract must clearly state this<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Right to accurate information<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>For the contract: all costs, terms and risks<\/li>\n\n\n\n<li>During: updates on timing and problems<\/li>\n\n\n\n<li>After: invoice with clear cost summary<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Protection against deception<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Forbidden: false promises about prices or service<\/li>\n\n\n\n<li>Prohibited: hiding important information<\/li>\n\n\n\n<li>Right to damages for deception<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">\ud83d\udcb3 Money and payments<\/h3>\n\n\n\n<h4 class=\"wp-block-heading\">Advance rules<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Maximum 30% of the total price in advance<\/li>\n\n\n\n<li>Rest upon delivery or within 30 days<\/li>\n\n\n\n<li>Credit card: extra protection via chargeback<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">In case of problems with payment<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Dispute: suspend payment until resolution<\/li>\n\n\n\n<li>Fraud: contact your bank immediately<\/li>\n\n\n\n<li>Proof: document all payments<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Damages<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Material damage: repair or replacement costs<\/li>\n\n\n\n<li>Intangible damage: stress, inconvenience, loss of time<\/li>\n\n\n\n<li>Statutory interest on overdue payments<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">\u2696\ufe0f Where to go.<\/h3>\n\n\n\n<h4 class=\"wp-block-heading\">European Consumer Center (ECC).<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Free advice in disputes<\/li>\n\n\n\n<li>Phone: 02 542 33 46<\/li>\n\n\n\n<li>E-mail: <a href=\"mailto:info@eccbelgium.be\">info@eccbelgium.be<\/a><\/li>\n\n\n\n<li>Website: <a href=\"https:\/\/eccbelgium.be\" target=\"_blank\" rel=\"noopener\">eccbelgium.be<\/a><\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Consumer Disputes Committee<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Cheap solution without court<\/li>\n\n\n\n<li>Cost: \u20ac25 for consumers<\/li>\n\n\n\n<li>Website: <a href=\"https:\/\/belmed.be\" target=\"_blank\" rel=\"noopener\">belmed.be<\/a><\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Justice of the Peace<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>For disputes up to \u20ac5,000<\/li>\n\n\n\n<li>Costs: limited (court fees)<\/li>\n\n\n\n<li>Advantage: fast procedure<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Lawyer or legal aid<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Pro bono: free for low-income earners<\/li>\n\n\n\n<li>Legal expenses insurance: check your policy<\/li>\n\n\n\n<li>Consultation: initial advice often free of charge<\/li>\n<\/ul>","protected":false},"excerpt":{"rendered":"<p>Discover your rights as a consumer in a move. Learn what is legally allowed around advances, deception and damages, and where to get help with disputes.<\/p>","protected":false},"author":1,"featured_media":511,"parent":339,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-491","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/verhuisfraude.mailbox-marketing11.be\/en\/wp-json\/wp\/v2\/pages\/491","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/verhuisfraude.mailbox-marketing11.be\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/verhuisfraude.mailbox-marketing11.be\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/verhuisfraude.mailbox-marketing11.be\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/verhuisfraude.mailbox-marketing11.be\/en\/wp-json\/wp\/v2\/comments?post=491"}],"version-history":[{"count":4,"href":"https:\/\/verhuisfraude.mailbox-marketing11.be\/en\/wp-json\/wp\/v2\/pages\/491\/revisions"}],"predecessor-version":[{"id":651,"href":"https:\/\/verhuisfraude.mailbox-marketing11.be\/en\/wp-json\/wp\/v2\/pages\/491\/revisions\/651"}],"up":[{"embeddable":true,"href":"https:\/\/verhuisfraude.mailbox-marketing11.be\/en\/wp-json\/wp\/v2\/pages\/339"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/verhuisfraude.mailbox-marketing11.be\/en\/wp-json\/wp\/v2\/media\/511"}],"wp:attachment":[{"href":"https:\/\/verhuisfraude.mailbox-marketing11.be\/en\/wp-json\/wp\/v2\/media?parent=491"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}